What do I do if I have not received my order?Updated 10 months ago

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. If you still are unable to find this information, we will need to look further into this for you.

So that we can look into this for you, please contact us to tell us more via the 'Contact Us' section (below).

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

1. Order Number

2. Product Name

3. Details of the fault

4. Images that support the fault, if applicable

As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.