Feel Like Beauty

If you&#x2019;re seeing the status &#x2018;Payment Problem&#x2019; on one or more of your orders then this means that we need you to check the payment information that has been submitted.Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you&#x2019;ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.If you&#x2019;ve done all that and still can&#x2019;t fix the problem then please contact our Customer Service team who&#x2019;d be happy to help via the &apos;Contact Us&apos; section (below).

If you’re seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted. Click onto the order and you should see an option to resolve the problem. Before re

I have a payment problem on my order. What should I do?

Payments

How do I create an account?

How do I register to receive special offers?

How do I change my account details?

Are my personal details safe if I create an account?

I have forgotten my password. What should I do?

How do I unsubscribe?

How do I find out more information about the Feel Like Beauty loyalty programme?

My Account

The item I ordered is out of stock. Why is it on the website?

How do I place an order?

Can I make changes to my basket?

Can I place an order over the phone?

Can I place an order to a different address?

How will I know when my order has been dispatched?

What is the status of my order?

Where is my order?

How do I cancel my order?

What do I do if I have ordered the wrong item?

I have received a faulty item. What should I do?

I have received the wrong item. What should I do?

There is an item missing from my order. What should I do?

Can I get a VAT invoice?

Order Queries

What currencies can I use to place my order?

Why can I see a transaction pending in my PayPal account?

Why can't I add a new payment card?

How do I use my discount code?

How does Pay later in 30 days work?

Am I eligible for Pay later in 30 days?

Will a credit search take place against me?

Klarna / Clear Pay

What do I do if I have not received my order?

What delivery options do you offer?

What happens if I am not at home to accept my delivery?

Delivery

General Information

Are you shipping from outside the UK now?

Brexit

What is your returns policy?

How do I return a faulty item?

What happens once my item is returned?

When will I received my refund?

Returns and Refunds

Where can I find your Terms and Conditions?

Where can I find your Shipping Policy?

Where can I find your Privacy Policy?

Where can I find your Refund Policy?

Something doesn't quite look right?

Website

How can I fix the pump not working?

Product FAQ's

I have a payment problem on my order. What should I do?Updated 10 months ago